If you face any issues while placing your order, please reach out to us via WhatsApp (+91 8487014235) or email (charukapoor.customerservice@gmail.com), and we’ll be happy to guide you through the process. Sometimes payment gateway delays or browser cache cause trouble, so contacting us directly is the fastest solution.

We accept all major debit/credit cards, UPI, net banking, and wallet payments.

We take 12-15 working days to ship out all orders. For express shipping requests, please whatsapp +91 8487014235 to check availability.

We’re really sorry if that happens. Please reach out to us within 48 hours of delivery with clear photos and if possible, a short video taken while unboxing the package. This helps us verify the issue quickly and arrange a replacement for you without delay.

• We only offer exchanges, no refunds. Exchanges must be requested within 48 hours of delivery.
• The product should be unused, unwashed, and must have all original tags intact.
• Please note that a 10–12% color variation may occur due to screen resolution or camera lighting, and this will not be considered valid grounds for exchange or return.
• For exchanges, we provide store credit in the form of a gift card, equal to the value of your returned item(s).

Orders can only be cancelled within 48 hours of placing them. Once processing begins, cancellation will not be possible.